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Crit Tunisie - Ag. Tunis
Tunisie | Tunis | Belvédère

5, Place Pasteur, Belvédère - 1002 Tunis

CRIT Tunisie
Chargée de Recrutement

Tél. : (+216 ) 71 78 17 21

Customers and operations Analyst




ID de l'Annonce:


Nbre de Vue:


Pays Cliblé:

Tunisie, Tunis 


3 ans


/ par mois

Type d'Emploi:


Pays de Résidence:

Tunisie, Tunis 



Secteur d'Activité:


Déscription du Poste:

Crit is looking for a Customer Operation Analyst for a multinational pharmaceutical company.

Responsible for managing supply chain planning processes and acting as an integrated link between multiple functions (Demand Management, Sales & Marketing, Customer Service, Planning, Warehousing & Distribution, Finance). The role should ensure optimization of operational flows, performance measurement processes and results while supporting business service agreements


  • Manage order from receipt to delivery with the different stakeholders, Product Planner, Finance, Logistic
  • Provide weekly accurate feedback on the Order Book with expected shipment date and related comments
  • Ensure delivery on time by following closely products productions with dedicated planners
  • Identify process gaps & solutions to enhance results.
  • Identify Action Items to improve monthly indicators.
  • Maintain and monitor customer collaboration activities / collaborative forecast.
  • Ensure Export Documentation sent on time to customers

Customer Service Activities
  • Act as primary contact to customers.
  • Responsible for order processing
  • Work with customer, logistics & warehouse to ensure timely delivery taking into account local requirements.
  • Organize Inspection of the shipment when required (Letter of Credit) and follow up on the Inspection Certificate
  • Handle Letter of Credit from receiving till documents sent to the bank including collecting all necessary documents and get them legalized by the Destination Country Embassy.
  • Check all orders related data (codes, prices, order status reports...).
  • Maintain Customer related data in the appropriate systems.
  • Verification of credit limits and export license and ensure we are processing as per Trade Compliance Guidelines
  • Adjustment and maintenance of prices in the system.
  • Handle import & export shipments and inventory.
  • Collaborate with the central team and monitor the shipping details.
  • Generate monthly sales report.
  • Complete the weekly Operational Report with indication of each line for all open orders as well as indicating reasons for the BO and Get Well Dates
  • Complete the Monthly Order Fulfillment Report and identify rooms for improvements
Support Activities
  • Data Integrity: check and correct data accuracy issues with regard to master files.
  • Code creation proposal and follow up with Manufacturing, RA, Finance and Business
  • Support daily customer service processes (control of consignment, backorders, low cover) 
  • Support Product Conversions: Ensure new forecasting & order management processes in place as conversions take place and monitor plan locally
  • Full participation and support of Supply Chain Planning projects
  • Follow-up releases and labeling priorities with QC
  • Maintain country profile / SLA for the country

Exigences du Poste:

Education / Experience

  • Master in Supply Chain or other technical discipline. APICS certification an advantage

  • Minimum two years of experience in operations planning, customer service, logistics or manufacturing.

Languages: Proficiency in English, French and Arabic. 


  • Strong analytical and process improvement skills
  • Proficient in use of Microsoft Office package tools
  • Superior communication and interpersonal skills
  • Experience with forecasting methodology and supply chain concepts and an understanding of their inter-relationship with finance and operations.
  • Experienced in ERP.
  • Familiar with Credit letter

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